Last Updated: January 2026
1. Introduction
Vita Care Services Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website, www.vitacsltd.com, or use our care services.
2. Information We Collect
We may collect and process the following data about you:
- Contact Information: Your name, address, email address, and phone number.
- Health and Care Data: Information regarding medical history, care requirements, and physical/mental health conditions necessary to provide safe domiciliary or live-in care.
- Staff and Recruitment Data: Information provided via job applications or CVs sent to info@vitacsltd.com.
- Technical Data: IP address, browser type, and usage patterns collected through cookies on our website.
3. How We Use Your Information
We use your data to:
- Provide, manage, and coordinate your personalized care plans.
- Communicate with you regarding assessments or changes to your service.
- Ensure the safety and security of our clients through rigorous staff vetting and clinical governance.
- Comply with legal and regulatory obligations set by the Care Quality Commission (CQC).
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Healthcare professionals (GPs, District Nurses, or Hospitals) involved in your direct care.
- Regulatory bodies like the CQC when required by law.
- Third-party service providers who assist in our clinical governance and digital record-keeping.
5. Data Security
We utilize industry-standard security measures, including digital encryption and secure servers, to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.
6. Your Legal Rights
Under the GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct any inaccurate information.
- Erasure: Request that we delete your data under certain conditions.
- Withdrawal of Consent: Where we rely on your consent to process health data, you may withdraw it at any time.
7. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact our Data Protection Lead:
Vita Care Services Ltd Address: 246-250 Romford Rd, London E7 9HZ, UK Email: info@vitacsltd.com Website: www.vitacsltd.com